Conditions

Self-Drive Horsebox Hire Terms and Conditions of Self-Drive Hire

PLEASE READ THESE TERMS & CONDTIONS CAREFULLY BEFORE PLACING YOUR ORDER AND KEEP A COPY FOR REFERENCE. IF YOU HAVE ANY QUERIES IN RELATION TO THIS DOCUMENT, PLEASE CONTACT US ON
07731804953 OR email info@equitravelhorseboxhire.co.uk

Details and body of the contract.
1. We are Equitravel Horsebox Hire of Riverside Farm, Drop Lane, Bricket Wood, Herts AL2 3PN and these terms and conditions apply to the hire of all horseboxes supplied to you (the “hirer”).
2. No contract shall exist between you and Equitravel Horsebox Hire for the hire of the horsebox until an order has been received and accepted.
3. We will send confirmation in writing by post or email to the relevant addresses provided to us by you. Once the order is confirmed there is a legal binding contract between us.
4. You are responsible for ensuring the accuracy of the terms of any order (including whether the horsebox is adequate for your purposes). You are required to provide necessary cooperation, assistance and accurate information related to the hire of the horsebox as we may reasonably require within a sufficient time to enable us to perform the contract in accordance with its terms.
5. The contract shall be subject to your right of cancellation as outlined in section 6.
6. These terms and conditions only relate to the current hire, any future hire is subject to the terms and conditions in affect at the point of rental.
Our website
1. Our website can be found at: www.equitravelhorseboxhire.co.uk
2. In the case of a difference between our website and these terms and conditions, these terms and conditions shall prevail
Description and Price of the Hire Services
1. The description and price of the hire services that you order will be as shown on our website at the time you place your order.
2. Our horsebox(es) are subject to availability at the time of your order. If on receipt of your order, the horsebox you have ordered is not available, we shall inform you immediately.
3. We shall make every effort to ensure that prices shown in our quotation or on our website are accurate at the time you place your order. However, if an error is found we shall inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you decide to cancel, we shall refund or credit you for any sum that has been paid by you.
4. The day of collection and return of the horsebox is chargeable as just one days hire provided that the period of hire does not exceed a total period of 24 hours or as otherwise agreed
Payment Details
1. Payment for the hire services can be made by credit/debit card, Paypal, personal cheques (please allow 10 days for cheque to clear) or cash. Please advise at point of order your intended payment method.
2. The horsebox will not be allowed to leave the premises until payment in full has been received
3. A £25 booking fee will need to be paid within 24 hours of booking; the remaining balance to be paid in full, 7 days prior to hire commencement date.
4. The hirer will be liable for any loss or damage to the horsebox or its contents and equipment caused by negligence, misuse or otherwise during the rental period.
5. The hirer will be liable for the cost of repairs of any interior or exterior damage or loss to the horsebox or its equipment during the rental period up to the value of £500.
6. The hirer is liable for the full value of the vehicle in relation to our insurance, in the event of accident or major damage claim the hirer is solely responsible and must pay the insurance excess of £500 (if aged 23-75 years).
7. Any charges requested from the hirer in relation to damages/excess are due within 14days of the first request. If these are not paid the account will be passed to our debt collection which will incur an additional 15% charge.
8. The vehicle will have a full tank of fuel upon collection for the start of the hire period, and the vehicle is to be returned with a full tank of fuel and no chargeable damage. If the vehicle is not returned filled up this the hirer will be charged accordingly.
9. If payment of any fees is not made in accordance with these terms and conditions, we will terminate the contract and may release the horsebox to hire to any customer without any liability.
Collection Details
1. The hiring of the vehicle will commence on the date of which the horsebox is to be collected as per the confirmed hire contract.
2. Unless otherwise agreed in writing, collection of the vehicle shall be collected by the hirer at our premises on the date agreed on the hire contract.
3. The collection and return times for the vehicle will be confirmed on the hire contract. Our standard collection times are 7.00pm the day before the hire start date, or 7.00am on the hire start date. The vehicle must be returned NO LATER than 7.00pm on the last day of the hire period, unless previously agreed in writing.
4. We reserve the right to charge a financial penalty if the horsebox is not returned on time at £25 per hour.
5. An acceptance form will be presented when the horsebox is collected to specify the precise details of the horsebox including the vehicle specification and a description of its condition at that present moment. The hirer will be required to read and sign the form to confirm they acceptance the condition of the vehicle and agree to all our terms and conditions. (Please note that internal and external photographs will be taken of the horsebox before and after each hire, of which will be kept on record and which can be sent to the hirer upon their request.)
6. We will endeavour to have the horsebox available for collection on the date and time agreed, but we shall not incur any liability in the event of a delay arising from matters beyond our control.
7. Prior to the release of the horsebox for hire, the hirer is required to provide all the necessary forms of identification requested, for each proposed driver of the horsebox. (These include driving licence, utility bill/passport/phone contract ( 2x forms of binding contracts with full name and registered address) DVLA check code).
8. Equitravel Horsebox Hire reserves the right to refuse to hire vehicles without reason or explanation. In this case, all monies will be refunded.
9. The hirer may leave one car/ vehicle on our premises for the duration of the hire. However, the vehicle and its contents are left entirely at the owner’s risk.
Cancellation, No Show and Early Return Policy
1. The hirer has the right to cancel the contract at any time up to 7 days before the hire start date. We will refund all prepaid amounts within 30 days less your non- refundable booking deposit.
2. Cancellations providing less than 7 days full days notice prior to the hire start date will forfeit the deposit.
3. If less than 48 hours prior notice to cancel the contract is given, then any prepaid amount will not be refunded .
4. If you have not cancelled your reservation and fail to pick up the vehicle then your prepaid amount will not be refunded.
5. If you return the vehicle before the return date the hire period will end but we will not refund any prepaid daily rental or part thereof.
6. In the unlikely event that we cancel or fail to cancel the booking you will be fully reimbursed for any prepaid sums that you have paid to us for the booking.
Our Declaration
1. The services performed by Equitravel Horsebox Hire will be to a high standard of quality that is expectable for the hirer.
2. Equitravel Horsebox Hire are under no liability in respect of any defect arising from wear and tear, damage, negligence, failure to follow instructions, abnormal working conditions, misuse, alternation or repair of the horsebox without our approval.
3. Our terms and conditions do not affect your statutory rights as a consumer, if the hirer is in any doubt, they should seek the relevant independent legal advice.
4. In the unlikely event that the hirer has any complaints about the service provided, we should be notified in writing by post or email.
Breakdown Cover
1. Equitravel Horsebox Hire will arrange the provision of any roadside rescue (if required), the hirer must call Equine Rescue Services of which we have a contract. The hirer must read their terms and conditions which are displayed on the horsebox dashboard along with all relevant telephone numbers and details required. The hirer must quote the membership number at all times.
2. Equitravel Hire breakdown cover includes Equine Rescuecover, however this excludes accidents. Equine Rescue may provide recovery in the event of accident, but this is on a pay-on-use basis and the hirer will be responsible for these costs.
Obligations
1. The hirer shall ensure the appropriate qualifications, registrations and licenses are accurate and in place according to the rules and regulations to allow them to hire the horsebox.
2. All drivers must be between the ages of 23 and 75 years old.
3. All drivers must hold a full UK, EU and Channel Islands driving licence (applicable for the weight of the vehicle hired), this must have been held for two years.
4. All drivers must have at least 2 years regular driving experience in the UK.
5. All drivers must not have any non-motoring convictions or more than two convictions with a maximum of 3 points per conviction.
6. All drives must not have had their licence suspended for any period with this last three years
7. Drivers must not have any medical condition, unless declared to their licence issuing authority (DVLA), accepted and issued with the license.
8. Drivers must not have had any insurance declined, cancelled, renewal refused, or special terms imposed.
9. The hirer will ensure that the horsebox is driven, operated and used in a safe and appropriate manner.
10. The hirer will pay for all the fuel in the horsebox whilst on hire.
11. The hirer is completely liable for any fines or penalties received whilst driving/ responsible for the horsebox while on hire. For example, speeding fines, parking tickets etc. These fees will be passed on directly to the hirer to resolve.
12. The hirer must not take the vehicle out of England, Wales or Scotland without confirming and receiving written consent from Equitravel Horsebox Hire.
13. The hirer must collect and return the vehicle to Equitravel Horsebox Hire as agreed on the hire contract.
14. The hirer must not sell, lend, let, hire or otherwise dispose of the horsebox.
15. The hirer must not remove or interfere with any items, belongings or plates affixed to the horsebox.
16. The hirer must notify Equitravel Horsebox Hire immediately of any change of address.
17. The hirer must allow Equitravel Horsebox Hire to attend the premises of where is horsebox is kept while on hire, if any inspections or testing is required.
  1. The hirer is solely responsible for ensuring that; Exterior, interior and upholstery of the horsebox is kept clean from marks or scratches
  2. Fluid levels are checked and adjusted if necessary
  3. No hazardous, explosive or dangerous goods are transported
  4. Any damage is notified to Equitravel horsebox Hire immediately
  5. Only equine animals are carried and transported
  6. All equine animals are safely loaded and secured before and during travel
  7. They comply with all load and weight restrictions as advised by the horsebox manufacturer. The maximum is three passengers and two horses with a maximum combined weight of 1060 kilos
  8. No towing equipment, alternations or modifications are fitted or completed to the horsebox
  9. In the event of major damage or an accident, resulting in the horsebox requiring major repair works, the hirer must pay the insurance excess of £500 (if aged 23-75 years)
  10. Must keep the horsebox in good condition, fair wear and tear is expected and allowed. Fair wear and tear does not include; Dents or scratches to the bodywork, Stains, burns or tears to the upholstery, the ramp, partitions, engine, gear box, clutch or brakes not been in good working order. Any lighting or electrical equipment not been in good working order and slits in the tyre walls.
  11. Must keep the horsebox secured at all times
  12. Dogs and other pets are not allowed in the vehicle
  13. Must not remove any furniture or belongings to Equitravel Horsebox Hire
  14. Smoking is STRICTLY PROHIBITED in any part of the horsebox
  15. All equine animals transported and carried are at the hirer risk and the hirer should have the appropriate insurance cover in place, including insurance for each horse/pony and evidence/a copy of its up to date passport.
  16. Ensure that the correct type of fuel is used.
Default
1. Upon any breach of these terms and conditions by the hirer, Equitravel Horsebox Hire shall be entitled to take possession and recovery of the vehicle without prejudice to any pre-existing liabilities on the part of the hirer.
2. Any expenses incurred by Equitravel Horsebox Hire in repossessing or recovering the vehicle on default of the hirer, will be payable by the hirer.
Ownership
1. The horseboxes shall remain the property of Equitravel Horsebox Hire at all times.
Returns and Damage
1. On termination of the hire, the horsebox must be returned (including all equipment, tyres, handbooks and accessories) to Equitravel Horsebox Hire at our premises, in good clean working condition and the hirer’s expense and risk on the date/time as agreed on the signed hire contract. (Unless previously agreed otherwise in writing.)
2. The horsebox must be returned on time in order to be prepared for other customers. In the event the horsebox is not returned on the specific time/ date a penalty charge of £25 will become immediately payable to Equitravel Horsebox Hire for each hour after the agreed time/date.
3. Equitravel Horsebox Hire must be informed if the hirer is unable to return the horsebox due to accident, damage, loss immediately, then appropriate action can be taken.
4. In the event the vehicle is not returned with a full tank of fuel, the cost to refuel the vehicle will be deducted from the hirer’s deposit, plus an additional £20 fee for our time to replace the fuel.
5. The hirer hereby authorises Equitravel Horsebox Hire to charge all penalties fees against the credit/debit card details given.
6. Unless any of the following charges are covered by our insurance (excluding any damage which we estimate to be within the appropriate insurance excess) then you will be responsible for the following charges: -
  1. any damage caused to the vehicle and/or accessories
  2. any loss of use of the vehicle while we cannot rent it out to another customer which will be calculated on the basis of the rental charge of each day (or part of a day) in excess of the hire period and until the vehicle is checked in by us as returned)
7. any damage caused to the vehicle while you have it in your care will be evaluated by us (reasonably) and charged, according to our costs estimation against the debit/credit/charge card you supplied to us at the time of collection of the vehicle in addition to our damage administration fee.
Insurance
1. Equitravel Horsebox Hire insure and keep the vehicle insured under a fully comprehensive policy against loss or damage to its full replacement value with an (excess of £500).
2. Any persons wishing to hire/drive the horsebox must complete and return the self-drive hire insurance questionnaire which will be individual checked by Equitravel Horsebox Hire against our insurance policy and standards. On the occasion the hirer does not meet all of the acceptance criteria, they will be referred to our insurer. A £20 non-refundable referral fee is required in order to refer the persons. There are three possible outcomes from a referral; the hirer will be able to drive on normal terms with no added premium, the hirer is allowed to drive with an increased premium and/or increased excess fee or the hirer is declined.
3. If the horsebox is used beyond the agreed hire period, the hirer is not covered by our insurance and all liability is solely the hirer.
4. The hirer is solely responsible for insuring all personal belongings and possessions which do not belong to Equitravel Horsebox Hire. Equitravel Horsebox Hire are not liable for any loss or damage to personal goods or possessions including equine animals.
5. The hirer shall not use or allow the vehicle to be for any purpose not permitted by the terms, conditions and insurance policy whereby the insurance may be invalidated.
6. In the event of an accident;
  1. Notify Equitravel Horsebox Hire of the accident within 24 hours.
  2. Complete and provide a written statement/ accident form including a full description of the accident (what happened, where is happened, when it happened and whom was involved) plus any witness/passenger’s statements and details.
  3. A copy of any written/summons or other documents relating to any proceedings arising from the accident is to be given to Equitravel Horsebox Hire.
  4. All information, documents and evidence are passed onto our insurers to conduct a thorough investigation and relevant proceedings.
Our Liability
1. Equitravel Horsebox Hire make no assurances in relation to the accuracy of the information supplied and assume no liability for any loss or damage arising from your use as the hirer.
2. You agree not to use or allow a vehicle to be used for any commercial or business purpose and we have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings or interest, loss of earnings, loss of margin, loss of use, loss of contract, loss of good will or loss of reputation.
3. Except as provided herein our total liability to you arising out of or in connection with the hire shall not exceed the total hire charges provided that nothing in these terms shall operate to exclude or limit the liability of either party for death or personal injury resulting from negligence, fraud or fraudulent misrepresentation and any other liability which cannot as a matter of law be excluded.
4. Equitravel Horsebox Hire shall not be liable or in breach of contract for any reason or delay in performing if/ failure to perform for reason beyond our practical control. e.g. Failure to provide payment when due, failing to have the correct licenses, permissions and any other qualifications required, providing incorrect or incomplete information.
Data Protection
1. Equitravel Horsebox Hire complies with GDPR regulations.
2. Equitravel Horsebox Hire will only use the information provided to fulfil the order unless otherwise agreed
3. Equitravel Horsebox will inform all existing customers of new products, offers and services from time to time, if you wish to not be notified please let us know.
4. Upon written request by the persons, Equitravel Horsebox Hire will amend or delete any information kept on file.
5. Equitravel Horsebox Hire is not held responsible for any driving offences which may occur whilst the horsebox is on hire to the ‘hirer’. Any offences that occur while the horsebox is on hire which are sent to Equitravel Horsebox Hire will be passed onto the hirer at a later date.
Applicable Law
1. It is agreed that in the case of any dispute regarding the rental the applicable law will be English law and subject to the jurisdiction of the English and Welsh courts.
2. Equitravel Horsebox Hire have the right refer back to these terms and conditions at any point during the hire period.

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Terms & conditions